Credit Card Reports
View card-based transaction reports for credit and prepaid cards across Visa, Mastercard, and other networks.
Credit Card payments allow customers to pay using Visa, Mastercard, and other supported card networks. This report covers credit and prepaid cards.
Debit cards have their own report
Payments that debit the customer's bank account directly are listed under Debit Card, not here. Check both pages when you reconcile a customer's card payments.
How Credit Card Payments Work
- Customer enters their card details on the payment page
- Card is verified with the issuing bank
- Payment is authorized and captured
- Funds are settled to your account (typically longer than other methods)
Benefits: Widely accepted, supports international cards, familiar to customers.
Accessing Credit Card Reports
Navigate to REPORTS > Credit Card from the sidebar.
The page title shows the total number of records (e.g., "Credit Card(59)").
Understanding the Table
| Column | What it shows |
|---|---|
| Merchant Ref | Your internal order reference |
| Business Name | Business that processed the transaction |
| Amount Charged | Amount customer paid |
| Fee | Transaction processing fee |
| Status | Current payment state |
| Reference ID | Doitpay's internal reference |
Transaction Status
| Status | Meaning | What to do |
|---|---|---|
| Paid | Payment captured successfully | Funds will be settled |
| Active | Authorization is active, payment in progress | Wait for capture |
| Expired | Authorization expired before capture | Customer needs to retry |
| Failed | Payment declined or could not complete | Customer should try another card |
| Refunded | Payment has been refunded | Verify refund was intended |
Note
An Active status means the card has been authorized but the payment has not been fully captured yet. This is part of the normal card processing flow.
Exporting Data
Click Export in the toolbar and choose a format.
| Format | Best for |
|---|---|
| CSV | Plain data, importing into another tool, very large date ranges |
| Excel (XLSX) | Opening straight in Excel or Google Sheets with formatting preserved |
Use this to export your credit card transactions.
The export matches the filters you have applied on the page, so set your date range and any other filters first.
The file is prepared in the background instead of downloading straight away. After you choose a format, the dashboard opens Portal Download where the job appears. When its status shows COMPLETED, click Download on that row.
Filters travel with the export
The file matches what the table shows. If the table is filtered to one status or channel, the file contains only those rows. Clear your filters first if you want everything.
Common Questions
Q: Why was a credit card payment declined?
Common reasons include:
- Insufficient credit limit
- Card expired
- Incorrect card details
- Bank declined for security reasons
- Card not enabled for online payments
Q: How long does credit card settlement take?
Credit card settlements typically take longer than other payment methods (often T+2 to T+7). Check your agreement for specific timing.
Q: Can I refund a credit card payment?
Yes, credit card refunds are possible. Contact your account manager to process a refund.
Q: Are card numbers stored?
For security, full card numbers are never displayed. Only masked numbers (e.g., ****1234) may be shown.